4 Comments
User's avatar
Sam Newman's avatar

Read this with interest - particularly the comment about Made.com having a good product.

My experience is they were more style over substance! I say that having bought a number of items over the years. Loved the look... but the quality was often very poor. I had to return a bedside table that was clearly badly glued, and had chips - caused not in transit, but in the factory.

My most recent purchase was the most disappointing. I needed a wine rack (well, two actually!) and my dad bought them for me. One for Xmas, one for my birthday - although I opened them both at Xmas.

Not only are they badly made (gluing, chips, dents), what's worse - and unbelieveable - is that wine bottles don't fit! Great if you only drink Riesling - long, thin bottles - but if you like a Burgundy, or a Champagne/Prosecco... no chance! The vast majority of my wine-collection of "typical" bottles simply won't fit in the holes!

Photos available!

Made have now gone bust, so we looked to claim on my Dad's credit card - unfortunately, protection only kicks in at £100.... and they cost £96.

So if anyone wants some free firewood.....

Expand full comment
Gary Andrews's avatar

That’s really interesting. I’d gone by a mixture of other people I know who had Made orders in the past. If your experience is common, that also suggests the product played a part (wonder if this was due to overstocking towards the end of the pandemic and then needing to cut costs). Duly corrected!

Expand full comment
Sam Newman's avatar

Don't know if it's common, but over a number of years I had at least 3 orders where the item arrived and was poor quality and returned. I didn't hear/see other complaints, to be fair, but 3 instances is pretty bad luck!

Expand full comment
John Hood's avatar

Excellent insights as always!

Expand full comment